Question 1

What is Robotic Process Automation (RPA)?

Accepted Answer

RPA is the implementation of software (bots) that execute repetitive, rule-based tasks previously performed by humans: data entry, reconciliations, report generation, and integration between systems without APIs. It reduces errors and frees up hours for higher-value tasks. We work with UiPath, Power Automate, Automation Anywhere and open-source tools.

Question 2

What is Design Thinking applied to ICT?

Accepted Answer

It is a user-centered approach to solving technology problems: empathize with stakeholders, define the real problem, ideate solutions, prototype rapidly, and test before investing in development. It dramatically reduces the risk of building the wrong product.

Question 3

Can you help with RFI/RFP for public tenders?

Accepted Answer

Yes. We have experience preparing and evaluating RFIs/RFPs for multilateral organizations (World Bank, IDB, AfDB), governments and private companies. This includes analysis of terms of reference (TORs), technical writing, proposal scoring and vendor due diligence.

Question 4

Do you offer training for my team?

Accepted Answer

Yes. Design Thinking workshops, training in agile methodologies (Scrum, Kanban), custom technical training and cybersecurity awareness programs. All available in Spanish or English, on-site or remote.

Question 5

What is the difference between IT Strategy and ICT Consulting?

Accepted Answer

IT Strategy defines the WHAT and WHY (vision, roadmap, emerging technologies). ICT Consulting executes the HOW on a day-to-day basis (RPA automation, process optimization, training). They are often combined but can be contracted separately.

ICT Consulting

Innovation with real business impact

What does this service include?

Want to optimize your processes?